Question 1

What cleaning services do you provide?

Accepted Answer

We offer a wide range of cleaning services for residential, commercial, and real estate clients, including:
 • General Residential Cleaning: Regular cleaning, deep cleaning, and move-out cleaning.
 • Commercial Cleaning: Office cleaning, post-construction cleaning, and hospitality cleaning.
 • Strata Cleaning: Common area maintenance, lift cleaning, and car park sweeping.
 • Specialised Services: Carpet and window cleaning, as well as sanitation services.

Question 2

How do I schedule a cleaning service?

Accepted Answer

Scheduling a cleaning service with us is easy! You can either call us during business hours or email us for a customised quote, or you can use our online booking system.

Question 3

What should I do before a cleaning appointment?

Accepted Answer

To ensure the best possible results, please:
 • Clear personal items and valuables from areas to be cleaned.
 • Ensure access to all rooms to be cleaned, including any restricted areas.
 • If you have any specific instructions or areas of concern, please inform us beforehand.

Question 4

Do I need to provide cleaning supplies?

Accepted Answer

No, you do not need to provide any supplies. We utilise high-quality, eco-friendly cleaning products and industrial-grade equipment to complete the job efficiently and safely.

Question 5

What happens if I'm not satisfied with the cleaning service?

Accepted Answer

We aim for 100% customer satisfaction. If, for any reason, you are not satisfied with our service, please contact us within 24 hours, and we will return to re-clean the areas in question at no additional charge.

Question 6

How can I apply for a cleaning job at Yellow Glove Cleaning Services?

Accepted Answer

We always seek reliable, motivated individuals to join our team. To apply, please send your resume to info@yellowglovecleaning.com.au. We seek individuals who are committed to delivering high-quality, eco-friendly cleaning services.

Question 7

What qualifications do I need to work for Yellow Glove Cleaning Services?

Accepted Answer

While previous cleaning experience is preferred, it is not mandatory. We provide full training to all new hires, including:
Eco-friendly cleaning practices: Understanding and using non-toxic, biodegradable products.
Customer service: How to communicate with clients and maintain professional relationships.
Cleaning procedures: Proper use of cleaning tools and techniques for residential and commercial jobs.

Question 8

What are the main responsibilities of a cleaning staff member?

Accepted Answer

Our cleaning team is responsible for the following:
Performing detailed cleaning tasks, including dusting, vacuuming, mopping, and sanitising.
Following specific client requests or service packages.
Ensuring the use of eco-friendly products and equipment.
Communicating effectively with supervisors and clients regarding job satisfaction and needs.
Maintaining a professional appearance and providing excellent customer service.
Ensuring that all tasks are completed in a timely and efficient manner.

Question 9

How is my performance evaluated as a cleaner?

Accepted Answer

At Yellow Glove Cleaning Services, we prioritise quality and customer satisfaction. Your performance will be evaluated based on:
Quality of work: Meeting our high standards of cleanliness.
Customer feedback: Positive reviews and client satisfaction surveys.
Efficiency: Completing tasks on time while maintaining attention to detail.
Team collaboration: Communicating effectively with other team members

Question 10

What are the working hours for cleaning staff?

Accepted Answer

Our cleaning staff generally work:
Monday to Friday: 8 AM – 10 PM
Saturday & Sunday: 9 AM – 5 PM
However, we also offer flexible hours and 24/7 emergency cleaning services, so shifts may vary based on customer needs and team schedules.

Question 11

Are there opportunities for career growth within Yellow Glove Cleaning Services?

Accepted Answer

Yes! We are committed to promoting from within and offering opportunities for career growth. Successful cleaners can move into supervisory roles, training positions, or even management as the company expands. We provide training and support to help our team members develop their skills and advance in their careers.

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